All defective merchandise, unless otherwise indicated, may be returned for a replacement within 365 days from the original purchase date. The warranty does not cover physically damaged merchandise.

 

Warranty Range

  • Sales related: missing products, wrong products, and package damage.
  • Quality related: No physical appearance damage and no physical function damage.
  • Purchases from unauthorized resellers, products without MoRe stamp, physical damage and products out of warranty are not included.

 

Return Policy

a. Return Postage

We will afford the return postage (from your country to our company), your return postage will be paid by PayPal refund (you can also request for equal volume of cash coupon which can be used in your next order). We do not afford the return postage of packages which do not meet our policy or agreement.

 

b. Missing parts or get wrong parts

If there are some parts missing from your order or we sent you incorrect items when you get the goods, please keep all the items in original condition as well as keeping all the packing stuffs, weigh all the items together with packing, then send us some photos of the goods by email. Please contact us within 7 days upon receiving of package. We will investigate the case when we get your email. If it’s indeed the case, we will send you the missing parts or the correct parts (sometimes you may be requested to return the incorrect parts).

After receiving the incorrect products, please kindly assist us with proofs as below:

  • The photos or video of the incorrect part(s)
  • The photos, video or screen shot showing the malfunction of the defective part(s)

 

c. Get damaged items, DOA (dead on arrival)

If there is products damaged (cracked) in appearance when you get the goods, please contact the courier and our after-sales representatives immediately. Within 7 days upon receiving the goods, if there are any DOA products, please send us photos or video of goods including package by email. Once the case is clarified, we will resend you a good part. Sometimes for DOA parts, you may be requested to return it.

In this case, please kindly provide us with proofs as below:

  • The photos of package with front and back sides
  • The photos or video of the defective part(s)
  • The photos, video or screenshot showing the malfunction of the defective part(s)

 

d. Return shipping method

For the replacement, we will send it out in the shipment ways as the customer selected in their original order.

Seeing is believing, and we want everyone to experience our products and services with no risk. At MoRe we guarantee all of our customers the following safeguards:

  1. Risk free trial order:

    If you are not satisfied with your purchase, please contact us within 30 days of receipt, we will issue you a full refund, all return courier cost including shipping from China to your place and your place to China will be bore by customers.
    (Any returning parts should be original condition as received.)
  2. Quality promise protection:

    For our regular customers, we promise to let you know the current market quality of any parts you want. If you find that the parts you receive don't match the quality we promised, we will issue you a full refund.
    (Any returning parts should be original condition as received.)

 

Check MoRe quality control page here:

http://www.morepairparts.com/quality-control/